Terms of service

Terms of Use

The Seller of the goods offered in this online shop SIA CHIVIN, Reg. No. 40203634276, legal address: Ievu iela 4a, Iecēni, Cenu pag., Jelgavas nov., LV-3018, telephone +371 26659371, e-mail: info@greenwing.lv, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Distance Contract:

The Seller undertakes to sell and deliver to the Buyer the goods as ordered by the Buyer.

Ordering, delivery and payment procedure

The Buyer orders the goods through this website, specifying the type and quantity of goods to be purchased. The Buyer has the option to pay for the goods by using the payment tools integrated in the online shop (payment cards, online banking) or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail corresponding to the order. The invoice shall be drawn up electronically and shall be valid without signature. After payment, a confirmation of purchase is sent to the Buyer by e-mail.

The Seller shall ensure delivery of the goods within 3 - 8 days of receipt of payment for the goods.

Right of withdrawal

The Buyer has the right to withdraw from the Goods within 14 calendar days from the receipt of the Goods by sending a free form letter of withdrawal to the Seller by e-mail to info@greenwing.lv. The Buyer is obliged to physically return the Goods to the Seller at Ievu iela 4, Iecēni, Cenu par., Jelgava Coun., LV-3018 within 7 days after sending the letter of withdrawal, by prior mutual agreement on the method of return - in person, courier or parcel post. All expenses incurred in returning the goods to the Seller shall be borne by the Buyer. The Seller shall return the money for the goods to the Buyer by transferring it to the bank account specified by the Buyer (excluding delivery costs) within 2 working days after receipt of the returned goods. The refund shall be made using the same means of payment as used by the Customer in the transaction.

The Customer cannot exercise the right of withdrawal if:

• the goods ordered cannot be returned by their nature, or are perishable or expendable;
• the goods ordered are made directly for the Customer to order.

Section 12(6) of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold the refund fee in the event that the goods have been damaged by negligent handling or failure to follow the instructions during use, if the original packaging of the goods has been lost or if the packaging of the goods is substantially damaged.

Email marketing

By consenting to GreenWing’s email marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us at info@greenwing.lv for more information. We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Dispute resolution rules

If the Buyer and the Seller cannot reach an agreement by negotiation or correspondence, the Parties shall settle the dispute in the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia.

Data processing

By entering the necessary information, placing an order, the Buyer confirms that he has read and agrees that the data provided by him shall be used to enable the Seller to accept the Buyer's order and to deliver the goods in accordance with the requirements of the laws and regulations. By entering the information, the Buyer agrees to receive notifications related to the processing of the Buyer's order to the e-mail address provided. The Buyer can find detailed information on the processing of personal data in the PRIVACY POLICY section of the online shop.